Customer service

Webshop Returns

If you are not satisfied with your purchase, you can return your purchased items within 14 days of your delivery date. After this period, the purchase is considered final. To return an item, you will need to send us an e-mail at customerservice@marie-stella-maris.com. We are not able to offer an exchange on returned items. If you would like a different scent or size of a specific item, you will need to place a new order or visit the Marie-Stella-Maris Archives store in Amsterdam. During busy periods like holidays, the completion of your returned order might be delayed. We will keep you posted on the current delivery times in the order process.


Return Procedure

If you are not satisfied with an item, and would like to return it, you will be required to send an e-mail to customerservice@marie-stella-maris.com. Once we receive your package you will be refunded the purchase amount, excluding delivery costs, within 10 working days. You can also return your shipment to our Marie-Stella-Maris Archives store in Amsterdam. In the store you will be refunded the purchase amount, excluding delivery costs, or you can spend it on other Marie-Stella-Maris products.