Customer service

All payments on our website are supported by Mollie. This company offers a broad range of reliable payment methods. These are the payment methods we offer at our webshop:

Klarna Pay Later
Creditcard Mastercard / Visa
SOFORT Banking

Yes, all payments on the Marie-Stella-Maris webshop are made possible by Mollie. They are a familiar partner in payment systems for many large international webshops. They make sure that your transaction is done safely. When the payment is received, the order will be taken into production directly and the normal delivery times can be held into account. If you have more questions about the security of Mollie, please visit

All internet payments are made possible by Mollie. This way we are certain we can offer multiple payments options and optimal security. Your payment will be done by Mollie, who collects all payments and transfers them to Marie-Stella-Maris. This is the reason why Mollie is noted on your bank statement.

Yes, it is possible to transfer your purchase manually through your personal bank account. When the payment is received we will take your order in production immediately. You can transfer your total purchase amount towards:

IBAN: NL90 RABO 0114 94 18 108


A.t.t. Marie-Stella-Maris Retail B.V.

Please make sure you mention your order number and name for the quickest service.
The payment is expected to be received within 1-2 business days. (depending on location). 

Yes, we happily ship internationally. For more information concerning shipping and full tariffs click here.

When placed an order online, we strive to get your purchase at your home as soon as possible. All orders that are placed before 15:00, are send out on the same day. Depending on your postal office and location your package will arrive soon. For more detailed information about delivery times, please click here

We advise you to pay with iDeal or Mastercard or Visa to offer you the quickest service possible. 

No, we do not offer an option to deliver at two addresses. We would advise you to make separate orders for separate shipping locations.

Not satisfied? No problem! You may return the purchased products within 14 days of the delivery date. Click here for our return methods per country.

Unfortunately, it is not possible to exchange products. Do you still want for example a different scent? You can always return the product(s) you purchased. Just return the purchased products and order the right products(s) in our webshop. Orders received before 15:00 on business days will be send out the same day!

If you are not satisfied with your purchase, you can return or exchange your purchased items within 14 days of your delivery date. After this period, the purchase is considered final. Please check the return conditions here.

Once we receive your return package, you will be refunded the purchase amount, excluding delivery costs, within 7 working days.

To process our returns might take up to two working days plus two days to complete the payment process. Please take into account 7 working days. Is it taking longer? Please contact us at, we will get back to you as soon as possible.

We strive to always give our customers the most complete Marie-Stella-Maris experience possible! We are sorry to hear that you have a complaint about an item delivered by us. Please send an email with a photo of the complaint to our customer service via before returning an item. Do not forget to mention the order number. We try to solve your complaint for you as soon as possible!

If you haven't received a confirmation e-mail a few minutes after your purchase, than the following could have gone wrong:

- Your provider possibly scans our mailings as spam and has deleted/moved this to the spambox;
- You have made a typing error in your e-mail address;
- You have paid through an automatic direct debit, in this case it can take up to two days for your bank to approve the payment. For which reason you will receive a confirmation e-mail after.

If none of the above errors apply to you or you still need help, please feel free to contact us at

Discover a (temporary) special offer! Two matching product for a combination price.
This is exclusive, so it will not always be available. The offer is valid while stocks last.

With a specific purchase amount, we occasionally surprise our customers with a free gift. This is always temporary and while supplies last.
When your shopping bag has reached the specified purchase amount, you can add the free gift in My Bag as a 'free product'.

The free gift is only valid in our webshop and not valid in our store, unless stated otherwise. You cannot exchange the free product for money.
Maximum 1 free product per purchase and not in combination with other offers.

If you return the products that expire your free product, then the free product will also expire and we would also like to see the free product returned.