Customer service

On the Marie-Stella-Maris webshop we offer a broad range of payment methods. Besides transferring your purchase manually with your personal bank account we offer the most secure payment methods online:


iDeal

PayPal
Creditcard Mastercard / Visa 

SafetyPay

Trustly

TrustPay

SOFORT Banking

Bancontact / Mister

èM! Payment

Yes, all payments on the Marie-Stella-Maris webshop are made possible by Adyen. They are a familiar partner in payment systems for many large international webshops. They make sure that your transaction is done safely. When the payment is received, the order will be taken into production directly and the normal delivery times can be held into account. If you have more questions about the security of Adyen, please visit www.adyenpayments.com

All internet payments are made possible by Adyen. This way we are centain we can offer multiple payments options and optimal security. Your payment will be done by Adyen, who collects all payments and transfers them to Marie-Stella-Maris. This is the reason why Adyen is noted on your bank statement.

Yes, it is possible to transfer your purchase manually through your personal bank account. When the payment is received we will take your order in production immediately. You can transfer your total purchase amount towards:


IBAN: NL90 RABO 0114 94 18 108

BIC: RABONL2U

A.t.t. Marie-Stella-Maris Retail B.V.


Please make sure you mention your order number and name for the quickest service. Delivery time is expected to be 1-2 work days (depending on location). 

Yes, we happily ship internationally. For more information concerning shipping and full tariffs click here.

When placed an order online, we strive to get your purchase at your home as soon as possible. All orders that are placed before 15.00 P.M., are send out on the same day. Depending on your postal office and location your package will arrive soon. For more detailed information about delivery times, please click here

We advise you to pay with iDeal or Mastercard or Visa to offer you the quickest service possible. 

No, we do not offer an option to deliver at two addresses. We would advise you to make separate orders for separate shipping locations.

To return a product simply contact our customer service team at customerservice@marie-stella-maris.com. Please quote your order number and explain the reason for the exchange and our team will be delighted to help.

If you are not satisfied with your purchase, you can return or exchange your purchased items within 14 days of your delivery date. After this period, the purchase is considered final. Please check the exchange and return conditions here.

Once we receive your return package, including the return form, you will be refunded the purchase amount, excluding delivery costs, within 10 working days.

To process our returns might take up to two working days plus two days to complete the payment process. Therefore please take into account 7 working days. Is it taking longer? Please contact us at customerservice@marie-stella-maris.com, than we will get back to you as soon as possible.

If you haven't received a confirmation e-mail a few minutes after your final purchase, than the following could have gone wrong:

- Your provider possibly scans our mailings as spam and has deleted/moved this to the spambox.

- You have made a typing error in your e-mail address

- You have paid through an automatic direct debit, in this case it can take up to two days for your bank to approve the payment. For which reason you will receive a confirmation e-mail after. 

If none of the above errors apply to you or you still need help, please feel free to contact us at customerserivice@marie-stella-maris.com.