Customer service

Webshop Exchanges

The following conditions apply when returning or exchanging an item:


• Returns must be processed, within 14 days of the delivery date.

 Returned items will only be accepted if they are unused and, if possible, wrapped in the original packaging.

 Cosmetics can only be returned in unopened packaging.

 The customer is responsible for the risk of delivery.

 Insufficient or illegitimate returns will not be accepted.

 Product and/or delivery mistakes need to be indicated within three days of the delivery date

 In the event of a product and/or delivery mistake, Marie-Stella-Maris will be responsible for the cost of delivery. The customer will need to pay to ship the item, and all delivery fees will be reimbursed.

 If exchange and return conditions are not complied, Marie-Stella-Maris maintains the right to send the return back to the sender, at which point the sender will be charged the delivery costs.

 Packages that are ordered through a webshop other than the Marie-Stella-Maris online store, cannot be exchanged at Marie-Stella-Maris.