The following conditions apply when returning or exchanging an item:
• Returns must be processed, within 14 days of the delivery date.
• Returned items will only be accepted if they are unused and, if possible, wrapped in the original packaging.
• Cosmetics can only be returned in unopened packaging.
• The customer is responsible for the risk of delivery.
• Insufficient or illegitimate returns will not be accepted.
• Product and/or delivery mistakes need to be indicated within three days of the delivery date
• In the event of a product and/or delivery mistake, Marie-Stella-Maris will be responsible for the cost of delivery. The customer will need to pay to ship the item, and all delivery fees will be reimbursed.
• If exchange and return conditions are not complied, Marie-Stella-Maris maintains the right to send the return back to the sender, at which point the sender will be charged the delivery costs.
• Packages that are ordered through a webshop other than the Marie-Stella-Maris online store, cannot be exchanged at Marie-Stella-Maris.